Quality Policy
Our Commitment to Excellence in Mould & Damp Services
Our Commitment to Quality
Mouldsurv Ltd is committed to providing the highest quality mould and damp consultancy services to our clients. We recognise that quality is fundamental to maintaining the trust and confidence of property owners, landlords, and all stakeholders who rely on our professional expertise to protect the health and safety of building occupants.
Policy Statement
It is the policy of Mouldsurv Ltd to:
Deliver mould inspection, damp survey, and remediation services that consistently meet or exceed the expectations of our clients and comply with all applicable legal and regulatory requirements.
Maintain full compliance with the Housing Health and Safety Rating System (HHSRS), Homes (Fitness for Human Habitation) Act 2018, and all relevant UK housing legislation.
Employ and develop qualified surveyors who demonstrate the highest levels of professional competence and ethical conduct in mould and damp assessment.
Use advanced diagnostic equipment including thermal imaging cameras, moisture meters, and laboratory-grade air quality testing equipment to ensure accurate assessments.
Operate an effective Quality Management System (QMS) certified to ISO 9001:2015, and seek to continually improve its processes, performance, and effectiveness.
Provide clear, accurate, and comprehensive survey reports that enable property owners and landlords to make informed decisions about mould and damp management.
Regularly review and measure quality performance through internal audits, management reviews, client feedback, and key performance indicators.
Ensure all personnel understand and actively contribute to the achievement of our quality objectives through appropriate training, supervision, and communication.
Continual Improvement
Mouldsurv Ltd is dedicated to the principle of continual improvement. We regularly evaluate the effectiveness of our quality management system and seek opportunities to enhance our service delivery, operational efficiency, and client satisfaction. This commitment extends to all areas of our business, from survey methodology and report quality to client communication and staff development.
Management Responsibility
The Managing Director has overall responsibility for the Quality Policy and the effective operation of the Quality Management System. All employees are expected to adhere to this policy and the procedures established within the QMS. This policy is communicated to all personnel and is available to relevant interested parties upon request.
This policy is reviewed annually as part of the management review process and updated as necessary to ensure its continued suitability, adequacy, and effectiveness.
Last reviewed: April 2026