Compliance & Improvement
Our Commitment to Excellence and Regulatory Standards
Mouldsurv Ltd is committed to maintaining the highest standards of regulatory compliance and continuously improving our service delivery to exceed client expectations and industry benchmarks.
Regulatory Compliance
We maintain full compliance with all applicable UK legislation and industry standards governing mould and damp assessment in residential and commercial properties.
Housing Health & Safety Rating System (HHSRS)
All surveys conducted in accordance with HHSRS methodology for identifying and assessing Category 1 hazards including damp and mould growth.
Homes (Fitness for Human Habitation) Act 2018
Reports provide landlords with evidence of compliance and support legal obligations under the Act.
Health & Safety at Work Act 1974
Comprehensive risk assessments and safe working practices for all site activities.
ISO 9001:2015 Quality Management
Certified QMS ensuring consistent service quality and continuous improvement processes.
Continuous Improvement Framework
Our improvement framework is based on the Plan-Do-Check-Act (PDCA) cycle, ensuring systematic identification and implementation of service enhancements.
Plan
Identify opportunities for improvement through client feedback, internal audits, regulatory changes, and performance data analysis.
Do
Implement improvements on a controlled basis, ensuring proper training, documentation updates, and stakeholder communication.
Check
Monitor and measure the effectiveness of changes through KPIs, quality metrics, and client satisfaction surveys.
Act
Standardize successful improvements across operations and identify new opportunities for enhancement.
Key Performance Indicators
We track and report on key metrics to ensure consistent service quality and identify improvement opportunities:
Client Satisfaction
Post-service satisfaction surveys
Report Turnaround
Time from survey to report delivery
First-Time Fix Rate
Issues resolved without revisit
Complaint Resolution
Time to resolve formal complaints
Staff Training
Minimum CPD per surveyor
Audit Compliance
Internal audit non-conformances closed
Quality Audits & Reviews
Internal Audits
Quarterly internal audits assess compliance with QMS procedures, regulatory requirements, and operational effectiveness across all service areas.
External Certification Audits
Annual surveillance audits by our ISO 9001:2015 certification body verify continued compliance and effectiveness of our quality management system.
Management Review
Senior management conducts formal reviews bi-annually to evaluate QMS performance, review strategic objectives, and approve improvement initiatives.
Staff Development & Training
We invest significantly in ongoing professional development to ensure our team maintains expert knowledge of current legislation, best practices, and emerging technologies.
- Minimum 40 hours annual Continuing Professional Development (CPD) per surveyor
- Regular technical training on new survey methodologies and equipment
- Legislative updates and regulatory compliance briefings
- Quality management system training for all personnel
- Health and safety refresher training and risk assessment updates
- Client service excellence and communication skills development
Our commitment to compliance and continuous improvement ensures we deliver consistently excellent service while adapting to evolving industry standards and client needs.
Last reviewed: April 2026